HOW DO I FIND OUT MY RING SIZE?
Please see our ring sizing page for help with this.

I’VE CHANGED MY MIND CAN I RETURN?
Unfortunately, as all jewellery is made to order we can’t accept returns. If your jewellery arrives faulty please take a picture with the packaging straight away and get in touch.

WHAT IS ECO SILVER?
Eco silver is recycled silver. The melting down and repurposing of sterling silver to avoid mining new precious metals. Eleanor Jewellery Design purchases eco silver to hand make each piece of jewellery.

WHAT IS GOLD VERMEIL?
Gold vermeil is a thick gold plating on sterling silver. Much more durable than gold plating and using materials of higher quality. Eleanor Jewellery Design uses recycled 18 carat gold for coating handmade eco silver jewellery. For more information please see the Gold Plating vs Gold Vermeil page.

WHY DO YOU USE RECYCLED SILVER AND GOLD?
We choose to use eco silver and gold where at all possible to reduce waste and help strive for a more sustainable future.

WHY ARE THE EARTH BANGLES THE ONLY PIECES OF JEWELLERY TO BE HALLMARKED?
Any piece of sterling silver jewellery weighing over 7.78g needs to be hallmarked. For the Eleanor Jewellery Design collections this means it is only the Earth Bangles that need to be hallmarked.

CAN I GET MY JEWELLERY WET?
It is best to avoid showering, swimming or cleaning whilst wearing your jewellery.
For further information on this topic see our page on how to take care of your jewellery

HOW DO I CLEAN MY JEWELLERY?
For further information on this please see our page on how to take care of your jewellery.

HOW LONG WILL DELIVERY TAKE?
Delivery of sterling silver items can be up to 14 days (2 weeks), excluding the Earth Bangle. All gold vermeil items and both silver and gold Earth Bangles can take up to 21 days (3 weeks) for delivery. All items are sent out using a signed for service via Royal Mail.

DO YOU WORK ON COMMISSIONS?
I do not generally work on commissioned pieces. If you are considering one of the current EJD pieces but with a ‘twist’ then do get in touch!

IS THE PACKAGING RECYCLABLE?
Your jewellery arrives in a 100% compostable mailing bag. The bag is made from plant based materials and follows strict composting laws, meaning you can compost the bags your self at home if preferred and they will leave no harmful residues behind. The postage boxes are made from recycled materials, are recyclable and the ink used is made from vegetable extracts. Eleanor Jewellery Design tissue paper is FSC certified, meaning that the supply chain is managed responsibly and sustainably, the paper is acid free and uses soy based inks. All jewellery boxes provided are made from recycled materials and are recyclable. The handmade Eleanor Jewellery Design dust pouch provided is cotton and made to be reused again and again.

Even the outer delivery bag is recyclable along with your household waste!