Delivery and Returns
Every piece of Eleanor Jewellery Design jewellery is hand made to order and delivery can be up to 2 weeks for sterling silver items (excluding the Earth Bangle due to the time taken to have each piece hallmarked). All gold vermeil pieces and all Earth Bangles will take up to 3 weeks to be delivered.
As each piece is hand made to order returns are not accepted if you change your mind. However, if you believe your piece to be faulty then please do get in touch as soon as it arrives. Please take pictures of the piece of jewellery and the packaging and provide your order number. Contact Eleanor at firstname.lastname@example.org. You will receive a reply within 24 hours Monday-Saturday.